Would never book with this company again, disgraceful way to treat customers, they have broken my contract with them and refused to refund but only offer a voucher/future booking even though the UK has clearly advised AGAINST any unnecessary future travel indefinitely!! everyone is scared to book for anything in the future and who knows what the future holds not to mention it has been made clear that a vaccine will not be available for around 1 year and social distancing could be in place for a long time to come!! really Loveholidays!! get your act together, with holding people's money and holding people to ransom will NOT get you future business and I read that if you take a future voucher you are no longer covered by ABTA which would mean if the company goes into Administration you have lost your money anyway. I have tried so many times various ways to try and get someone to deal with my refund but their staff are definitely sticking to a script and if they don't like how the conversation is going they cut you off!! People are losing their jobs and struggling to keep their heads above water not to mention their families and keep them safe and need their refunds now to survive, do the right legal thing, the rules have not changed!! maybe you need to be watching MARTIN LEWIS Loveholidays!!! dishonest, disgraceful, disappointing.