I booked my hotel with my my meagre savings and being self employed I now have no income until June 2020. I explained this to love holidays just before they took out their final payment. They actually cancelled my holiday and then took out the final payment. It was for hotel only booking with them. I contacted the hotel before they shut and they claimed that love holidays don’t pay them until the hotel stay is over. I would have happily paid a cancellation fee for to help contribute towards their costs but even that was refused. They took their money anyway