. I know ALL customers of LOVE HOLIDAYS ARE BEING IGNORED AND UNABLE TO GET REFUNDS It would have been good to be able to phone to sort things out but they cut off phone support. In the absence of this I have done an IMAGINARY phone call with their ceo Alex. I PUT THIS REVIEW ON TRUST PILOT AND THEY ARE TRYING TO GET IT REMOVED. PLEASE COPY AND CIRCULATE ON SOCIAL MEDIA. Alex: Hi David, how can I help. David: Hi Alex, it's good to get through to someone, I've tried daily for the last couple of weeks to get a response with no success. Alex: Yes,sorry about that but we've had a difficult time, most of our efforts have been utilised maintaining sufficient 5 star reviews to keep them well over 60%, in these difficult times. David: Yes, I see you have a reward policy for reviews, good and bad. I thought I might get one because I've given you many bad reviews and they're genuine, honest and being read by many potential customers .Additionally,I'm mentioning Love Holidays in other posts I make,my comments were read by 1000's of potential customers yesterday,the power of the internet ! Anyway, I should have been on one of your wonderful holidays at the moment in Rhodes but instead I'm at home. It's not bad, particularly now the weather's improved, the food's probably better here and the bed's clean. The problem is, I'm 73 and since my wife's passing live alone and of course with social distancing cannot get out at the moment. That's fine but I incur extra living costs by having to pay for food deliveries and not able to bargain hunt. So you see I would like my money returned ,pronto ,so to speak ! I gave it to you last Oct., so you've had it for quite a while. Alex: Look David,we really want you to enjoy a holiday with us, we know you've been looking forward to visiting Rhodes and you shouldn't be spending your holiday money on food,if you've lost weight before you go you might even find the cuisine in the hotel edible. That's why we've decided to help you out by giving you a voucher, it is of course ATOL protected and you can use it to purchase a holiday from us,Love Holidays. David: Obviously I'd love to have a holiday but at the moment food is more important..At one time I would have valued ATOL protection and over the years have sought a holiday with that protection and duly paid the fee, a sort of insurance. Now I realise their word is not their bond. You say the voucher is safe but your small print (you know the bits you don't want people to read) says that the terms can be altered. Alex: Yes but these are difficult times,we have to protect our business so you can enjoy living your dream. You should be grateful we are keeping our business solvent so you can enjoy the dream for years to come. Can't you feel the love coming from L....ove Holidays. David: I checked your site and a special holiday came up for me in May -same resort,same hotel, same board basis but the price was MORE THAN TWICE AS MUCH AS I paid for the holiday I should be on now..I checked other dates over the next few months ,they were even more expensive. Alex:Well market forces apply and remember we're giving you a voucher for almost half the amount. Think how much it would cost without the voucher! David: So,Alex,let's see if I understand. I paid £500 for a holiday,which was cancelled. You won't return my money even though in my opinion you are breaking the law but you will give me a voucher and I give you another £700 I can have the same holiday. When that holiday is cancelled,will you refund my £1200 or give me a voucher so I can use it against a holiday which you may well choose to charge me £2,500 for at that time. Alex:The trouble with plebs like you ,is you expect us to do the decent thing.If you think we're spending money out of the profits which rose by 190% last year,or any of the£180 million for the sale to private equity, you've gotta be joking. IF YOU CAN'T BE REASONABLE I'M TERMINATING THIS CALL.