SCAM!!! Like many others on this page I cancelled my holiday prior to my hand being forced. I was told I’d have a refund within 5 days and since then it’s been 6 weeks, they have tried to say it’s a voucher twice but when the idiots actually look at my file it’s clear I cancelled out of choice and chose to pay the cancellation fee. I’ve been cut off on live chat, emailed by ‘managers’, I even got a phone call which I couldn’t take and of course there is no way to call back. I’ve messaged their CEO and today I was told they are refunding in departure order. So I asked what departure date are they up to? I was told they don’t know and it’s private bla bla bla This company is keeping as much money in their bank for as long as possible as without it the company will plummet. It does not take 6 weeks to make a simple refund payment. If TUI can sort their customers out within 28 days why can’t loveholidays? I’ve asked for a GDPR access report (SAR) as once I’ve got proof of the rubbish I’ve been told I will take this public. If I hear once more how busy they are, and how hard times are for the travel industry. Times are hard for everyone and we don’t have an investment group to pay our bills. Company is a scam and I agree with every negative review I’ve seen! Stay away, if they continue trading that is!!!