Customer service - The staff are great for updating you but never the update you want, so customer service on the company side complete rubbish. Price I was really Happy with. Delivery of returns and refunds - Complete and utterly useless. I requested a refund the day after i was due to fly only to be offered a re-schedule or credit note on the hotel (neither of these options was any good to me as this was not a holiday it was for my daughters wedding). I am still awaiting to hear on the flight. Lov Holidays you need to step up your game if you want customers to return to use your service or carry on doing what your doing if you wish the company to fold.