I requested a refund early-mid March since before Love Holidays had their own covid19 response in place thereby incurring an administrative cost to process the refund and yet I still have not received my refund that I am legally entitled to. By late March, again after contacting Love Holidays myself, I was told to wait 28 days to receive my refund and still nothing. I was due to fly out very early May and still nothing, despite them claiming they are prioritising by date of departure. No update, nothing. You just receive generic responses from the live chat with no deadlines given. This was my first and last time booking a holiday with Love Holidays. I can only hope my own, and that of many others, actual experiences deter anyone from booking with Love Holidays, or any other alias they reform under, when all this eventually blows over. How a company acts within a crisis says a lot about them and Love Holidays' total disregard for its customers is truly shocking.