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Helen Clayton
Look at this post I have just made I am having a terrible time with Love Holidays. I was due to go out to Spain last Weds for 11 nights. Ryanair gave me the option of changing flights up to the 31st Aug. I changed it to the 30th August and paid a few more pounds and they then recharged me another £50 baggage fee I'd paid one for the original dates. I then told Love Holidays of the change of flight. They came back saying the hotel was unavailable for the new dates and to find another hotel. I did different resort and slightly cheaper. Changed the transfers and I thought that was that. Last Sunday I discovered they'd changed the hotel to the same dates as before ie 13 May. I have never heard anything from them that it is closed nothing. I then realised my atol cert was still in the original hotel and flights.... so I queried it and was told it was another 478 for the new date. I questioned if that was after the £146 they owed me never got any reply until today when apparently its now £506 to change it and still no mention of what they owe me. I have now pressed to cancel the whole holiday but I don't think they'll refund it. They are the absolute worst I've ever come across.
4 years ago
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