I tried to contact Loveholidays for a refund due to a cancelled hotel booking (COVID) . After approx 4 weeks and trying to speak to them they eventually emailed me asking me to call the quoting a given reference number The automated answer asks for this & my DOB before they can deal with my call it then proceeds to tell me that my DOB is incorrect and cuts me off. I have sent a registered letter outlining my issue to their head office .Upon tracking the letter the Post office response is that the recipient refused to accept the letter and is being returned to me . Absolutely disgraceful ,never book a holiday with this company