I am having to admit defeat with this company and instead pursue a refund via my bank. Loveholidays have not been in contact since confirming my request for a cash refund, and have not replied to any of my emails or messages. I consider myself the lower end of the spectrum of "difficult" customers, but I too am absolutely losing patience with this company. I have multiple service providers to chase for 3 separate holiday bookings across the summer; Loveholidays has been the worst. Consumer rights have completely depleted. They have taken down their phone lines, their customer service has been horrible, internal messages are ignored. The travel industry is going to crumble if it continues to disregard customers in such a way. It really is a terrible shame.