My holiday was cancelled due to the Covid 19 which is not LH fault. However when I went to rebook it was nothing byt hassle. I received a credit refund note minus the cost of the flights. The airline confirmed that they have processed my cash refund but still no refund from LH. I then asked if I could rebook for October 2021. I started on their live chat and was told all I could do to arrange this was call the new bookings number. I called the new bookings number and they advised that they could not do this and it would have to be rebooked online. I asked them if I could use the refund credit note as the deposit and part payment towards a new holiday and they advised that I could not do this either. To rebook my new holiday I would have to pay the £98 deposit and could not pay the remainder over instalments but would have to make a one off payment. I am now stuck with a refund credit note that is no good and cannot apply for a cash refund until Jubne 2021. They may have excellent reviews on feefo but this is only because you can only leave a review on there if you are invited to do so by the company itself so their reviews are completely biased. I will NEVER use this company again