You: – Thu 23 Apr 20 14:43:56 I require a full refund of monies paid rather than a credit not You: – Wed 29 Apr 20 08:38:53 Please respond to previous email, I require a refund rather than a credit note You: – Wed 10 Jun 20 12:22:13 I feel that the level of service recieved is nothing short of shocking. You say about refunds, and waiting from airlines, this has no impact on me. I have contacted the appartments and no monies have been recieved by you for my holiday, so in short you have my money. Please respond to this alternatively i will move this to legal. You: – Wed 10 Jun 20 12:23:47 This is your response to emails Thank you for your message! We are currently dealing with high volumes of customer requests. As such there are delays processing messages, however, we will complete your request as quickly as possible. This is now 2 months since 1st email. I will put this on social media, as this is just ignoring the customer, hoping we will go away You: – Tue 16 Jun 20 11:55:06 You are currently holding £557.84 of my monies that was paid to you direct, there are no third parties involved, you are deliberately with holding contact and monies. The level of service is terrible I will never use you again, simply for the shocking customer service Thank you for your message! We are currently dealing with high volumes of customer requests. As such there are delays processing messages, however, we will complete your request as quickly as possible. I was left to deal with airline also, just being ignored will not use again