Absolute shocking company. Booked first family holiday on the 3rd june for next year . Having read reviews about the hotel and LH decided to cancel the day after . we waited days for a response from them . we paid £531 deposit. The cost of the package holiday was in total £6563. LH now want £2,962 to cancel the holiday . they said the cost of the flight was £2,740 the true cost of the flight was £2,723 . They told us to get in touch with the airline directly as it was in their words '' A SELF MANAGED FLIGHT ''.. Erm not self managed simply because it was done through LH as a package . they want almost half of the holiday cost. we booked another holiday with a proper company and they don't want half the holiday cost to cancel if needed . Stay away from this company , they only reply to bad reviews on trip advisor etc . no costumer service at all