STEPHEN: when i left negative reviews of this awful company on Trustpilot, LH reported them and Trustpilot said I was "spamming" (I'd left several negative reviews over a longish period in order to document the ongoing problems i had been having.) A chap called Dave (I think that was his name) did a very funny spoof interview with the CEO and he got banned by LH too. I think he has left it on this site now - hilarious. I do not believe Trustpilot is an independent and reputable review site. This one is better and does not have the fake 5 star reviews that TP has allowed. The main issue that no-one seems to have addressed so far in the media is that of LH saying their holidays are not "package holidays" (even when you've booked 3 elements through them and paid one price to LH who booked the flights, thus fulfilling the criteria for a package holiday under the 2018 regulations). They will EVENTUALLY refund accommodation and transfers if you persist, but they tell you to get the flight refund from the airline. The airline won't refund as LH booked the flight, so Catch 22. I think we ought to bombard "Your Money and your Life" and "The Martin Lewis Money Show" with this issue so that it is investigated. (Oh, and ABTA are useless too, they keep sending you back to LH even though LH won't refund flights and are acting illegally.) The "protection" we thought ABTA offered is in fact an illusion and they support their members not the customer