I really did not want to leave a review at this time as we have used LoveHolidays several times in the past and their customer service has been nothing short of excellent, that and considering the huge problems they must be facing with regard to Covid19. However I don't like to be lied to and I don't like the non communication which I feel sure could have been avoided with some proper planning earlier on ... As it is I have LoveHolidays telling me one thing and Tui telling me the complete opposite being that as LoveHolidays took my money for a package deal then they should reimburse me in full ... Surely as I understand the law this must be so ... TUI told me that LoveHolidays pay for the TUI flight element with their company credit card and as such TUI would need to refund LoveHolidays and not me ... Makes perfect sense to me so why do they tell me to sort out the refund myself with TUI ... Only to stall the process I would say but I will also say this ... I will get my money back in full by hook or by court ! ... Please sort it LoveHolidays and at least keep your customers informed ... Its better than winding everyone up into a frenzy because they/we don't know what's going on and you have their/my hard earned cash !!