They are still holding £3k of my money from a holiday cancelled in April. After 2 months of getting nowhere I eventually spoke to someone on 1st June who said they were not a package operator (WTF?) and that I had to sort airline refund with easyjet. He read me some script about the payment of the balance of the refund full of caveats and then said they would process refund. The next say i had email saying they would refund my card within 5 days. Needless to say that hasnt happened. Since then I havent been able to contact them. Absolutely corrupt and I assume they are kicking the can down the road hoping ATOL will bail them out. Disgrace.