Booked a holiday with them to Tenerife. The Flights were cancelled by Tui Airlines due to coronavirus. It took love holidays over a month to finally cancel our holiday. In the meantime, they removed all forms of contact to the company. They weren’t available on telephone, you’d get stock responses via social media (if they bothered to respond at all) and never replied to any of my emails. Finally got a message via their Facebook wall that informed me that I had to contact Tui directly for them to refund my money even though my contract was with love holidays!. Managed to get through to Tui who confirmed that my flights had been refunded to love holidays that day. It took love holidays another 3 weeks to refund the flights but I’m still waiting for the final £800 for my accommodation. Finally got an email today to ask me to ring an automated telephone number to confirm that I want a refund. Rang the number to be informed it could take another 8 weeks for my refund to be processed!!!! Arghhh, what an absolute joke. I know times are hard for these multinational companies but we’re all struggling at the moment. Will never use them again.