If I could give them 0 stars I would. Booked a 2k+ package holiday with them prior to Covid-19. I was unable to travel due to Covid-19. I was due to depart 2 months ago and have still not received a refund from them. Initially they issued a statement saying they would not issue any refunds (illegal) and we were advised to contact our airline and hotel independently. They then said they would only give credit rather than monetary refund (illegal). Eventually they allowed us to apply for a full cash refund which we did and was told the money would be in our account in 30-60 days. After this time the money had not appeared and we received another email saying only the hotel would be refunded to us (illegal). I am currently sat in an online chat queue (the only way to contact them since they disabled their phone line), I have been in this queue for two hours and have just had a notification that someone will speak to me in 61 minutes time. Disgusting customer service, trying to avoid their legal obligation to their customers. I will never book with them again.