Avoid this company at all costs, they have taken an unauthorised payment for a holiday i booked before march, I just paid the deposit on instalments, each time they took a payment they advised well before by text and email that they were taking it! when the lockdown came into force their website said not to worry they would not be taking any payments and would advise customers before their departure date it also advised that holidays that were cancelled by the customer they would not get a refund so i did not cancel at the time, my holiday is due 12th July in Tenerife, on Sunday 21st June, Love holidays took £879 from my account, leaving me with no money to pay my rent or my bills, I was not notified that they were going to do this, I am also out of work due to the covid epidemic. An absolute disgrace, I tried to call them but their phone lines are now automated saying no longer taking calls, no luck from life chat and they have not replied to my email