Again, 1 star is generous for this company. I have resorted to filing a complaint with ABTA, now seeking legal action for my refund. Booked an holiday in May 2020, cancelled due to Covid-19, love holidays are a poor company, zero respect for customers, zero communication (mostly automated) stating they will only refund my holiday once flights have been refunded, this i have had to chase two seperate companies down (ryanair who are just as bad!), still no refund as of today, claims to put me into a refund que! Alode of rubbish! The web chat is non-existant, the TC number was dismissed from the moment Covid-19 put the UK into lockdown! In otherwords we cant be bothered to answer your calls, wait in chat and we will deal with your request (who then only deal with 48hour holiday cancellations), continue to regenerate holiday vouchers which i have insisted i do not wish to acceptx had to cancel these twice so that it does not delay the refund process, several emails sent... again ignorant. Already unlawfully be entered into a no consentual agreement when clicking onto an attachment for a previous holiday which was cancelled in March, resulting in me accepting a love holidays voucher which i point blank refused. Hence, refusing to even entertain this voucher and the poxt £50.00 good will gesture! Always booked with love holidays ###### I would never book with this holiday again! I mean nevwr again!! Its not Covid-19, stop using it as an excuse, its you! You ignorance towards you customers needs and only bothered about self profit! Sort it out before you fold!!!! Its not rocket science!