Why is it impossible to contact this company? I received an email saying my holiday had been cancelled and to log into the manage my booking section to see the options available. When I tried to do this it now says my name and booking reference don't match. It was working fine when I was still paying the monthly installments but since the balance has been paid in full I can no longer log into my account. Can't contact anyone as phone lines have been turned off, emails go unanswered and live chat ( according to Love Holidays the only way to contact them) just continuously says it's busy. I realise they must have many customers affected by cancellations but to offer only one line of communication is ridiculous. How they are still receiving 5 star reviews is beyond me. Perhaps those posting them could give the rest of us an insight as to how they have managed to get in touch with this company. This is the first and last time I will be using Love holidays and would not recommend them to anyone.