I was due to travel to Thailand on 25/03/2020 but due to the pandemic they cancelled it on 23/03/2020. Over 3 months on, still no flight refund which is over £1000. I have contacted them via Resolver as they shut their phone lines down and the last message read "we now consider this case closed". I have just written to Watchdog about them and I recommend everyone in a similar situation does the same thing. If they get enough similar stories about Love Holidays failure to their customers, hopefully they will investigate which in turn may help us get the money back we are all owed! They have a simple form on their website!