Disgusting. Love Holiday is a shambles. We booked a family holiday with them costing nearly £9000. Due to Covid-19 we cannot go. We have been trying to change our booking to go in 2021. We have been trying to contact them to do this for over 2 weeks. 2 weeks ago they said they could change the accommodation for an additional £40. We accepted, but were told we had to change the flights ourselves. This took us a whole day on the phone with flight companies, and we had to pay an additional £400 to change these, which we could just about afford. Now, nearly 2 weeks later, Love Holiday replies to our acceptance of changing the accommodation and has told us that it will now cost us over £870 to do this. We cannot afford this! We are getting married and have no money left to spare. We have already had to pay another £400 for changing our flights. They say the price for the rooms went up because the room we originally booked was taken for the dates we accepted or 2021. Essentially, because Love Holiday did not respond to our confirmation of changing the holiday dates for nearly 2 weeks, they are expecting us to pay nearly £1000 more. Now we cannot get hold of them again, and may be risking losing the whole holiday price (£9000). I cannot believe how difficult they are to contact. They have disconnected all their phone lines. They take 2 weeks to respond to messages. Their live chat does not work - I have been trying to contact them for 2 days straight via this platform. I am so upset that we may lose all of our money. I really don't know what to do. Their service is disgusting. I would never ever use this company again, or recommend them to anyone.