We booked through love holidays last year so booked again for this September to celebrate my 60th Birthday and renewal of wedding vows. Well aware of pandemic but thought they would be in touch if any problems. 2 weeks ago Jet2 cancelled our flight, They since refunded our prebooked seats and we were sent a full breakdown of info sent to love holidays. Not a word from love holidays. You can’t ring them, use live chat, email or post a message on website, post will not be answered as offices are closed. It is obvious the holiday can’t go ahead without flight but we are at a loss where to go next. Our wedding vows have been arranged, dogs booked etc, do we cancel???? Go onto “manage my booking”, no joy there. There is a message that reads and I quote from their site “ We are prioritising customers according to travel dates proximity. Due to unprecedented number of requests it may take a bit longer to get in touch than we would like. However don’t worry we will be contacting you. If we don’t get to speak to you BEFORE YOUR DEPARTURE DATE don’t be concerned, this will not impact your ability to access your options to amend your travel dates, receive a refund, credit note or request cash refund. Is this a JOKE? They should be in touch with us way before the date we are due to go on our holiday. What about overnight hotel bookings before flight, airport car parking, dog kennels. It’s not a simple matter of changing dates. I find the lack of customer service disgusting. We booked with Bluesea Holidays in June. They were all working from home, but we were contacted, given several options and given a refund within 4 weeks directly into our bank account. LOVE HOLIDAYS absolutely appalling service. If one company can do it why can’t you. You need to look after your customers. They are your bread and butter. Will NEVER BOOK WITH YOU AGAIN unless your customer service greatly improves. You are going to lose a lot of customers.