I booked a holiday to NYC with my family for July. Love holidays didn't tell me whether or not to carry on installments or not. There was absolutely no correspondence of what to do. I then received a text message 3 days before I was due to fly to tell me that the holiday was still active and did I wish to cancel or go ahead? I texted them back saying is this some kind of joke as the borders are closed? Then I received a reply to say that they didn't take any other answer other than yes or no. I did not reply, I was not going to cancel my holiday and lose £4000. The day before my flight was due they finally sent an email to say the trip was cancelled. I could have told them this after seeing that Virgin were not flying until July 26th (don't know how they came up with such a random date, when borders are still closed). The email sent me encouraged me to take the vouchers and an additional £100 worth of vouchers. Not a chance!! I think the person who said class action is correct. We should all stand together and take class action. I doubt I will see my money for months if I am lucky. The email also only offered the vouchers for the accommodation, not for the flights, blaming it on the airlines and saying if I want to speed things up I should reach out to the airline, who have already told me its Loveholidays responsibility. This company will go under, there is no doubt about that. They haven't been responsible, they have taken money/installments when they really shouldn't have. This isn't monopoly money love holidays, its not yours, its people's hard earned cash!