Where do I start. Customer service was ok when booking our holiday. We were due to fly out in April this year to Tenerife. Our holiday was cancelled by Love Holidays which due to the virus we totally understood. On trying to get a refund for our holiday after numerous phone calls and emails they eventually, bless them, dug deep into their money pot and gave us £19.90 for a total cost of our holiday of over £1200.00. Since then If they did have customer service ( which if they did, desperately need retraining on how to answer a phone and reply to emails ).This is an ongoing situation to which are only course of action for us to get a satisfactory result is via a solicitor.