To be fair to loveholidays,i booked 2 hotel stays for the Algarve in April,i read all the reviews that where being posted at the time and all the reviews where saying as soon as you asked for a refund you where cut off the chat line.So i asked for a voucher which i received thinking to my self that the voucher could possible be worthless,i normally go on 4/5 trips a year and was going to use the voucher as soon as i could, Then out of the blue last week i received an email saying my voucher was up and i had the option to renew the voucher with a 10% increase or my money back i went for my money back,and it was put into my account yesterday. this must be a very hard time for anybody involved in the travel industry, and i am happy with my out come. Michael D Dublin