For 3 weeks I sat at my computer from 08.56 refreshing the link constantly to get onto live chat but as soon as the Digital time clicks onto 09.00 up pops the message All our Customer Service Agents are busy helping other customers and stays that way until 17.00 when OnLine Chat closes. surely 15 days of constant refresh I would have been able to speak to someone. If I telephone the numbers given on the website I simply get referred back to Online Chat. So a little research and finding that there is another number under "We Love Holidays" I telephoned 0203 897 1185 and got through to a REAL PERSON in the Sales Team who reluctantly put me through to the right Department. My holiday was in danger of being Cancelled by Love Holiday's because my Bank Card was faulty and a payment was missed. There was no way I could amend or change anything through Manage My Bookings because none of the section links would open. Thankfully I researched the Umbrella Company for Love Holidays and managed to speak to someone before my holiday was cancelled.