I feel the way Loveholidays has handled the COVID crisis has been appalling, particular for a company that is meant to be the 5th biggest tour operator in the UK. I will never use them again and I would strongly advise others to avoid. We booked a week's holiday to Menorca on 24 July 2020 and ended up cancelling it and losing over £1,000. By taking away any forms of communicating with them they created massive uncertainity for us and I feel their behaviour has been unjust and immoral. I am very aware of the fact that this has been an extremely difficult time for the whole industry but to refuse to provide any channels of communication is woeful! With young children, we did not feel safe to fly and did not want to go away. We had contacted the hotel directly and they advised the booking was going ahead. A few days before we cancelled in early July, we could book an easyjet flight on the same plane we were due to go on. So based on this info, we took a gamble that the holiday would go ahead and we didn't want to go. In the end Easyjet did cancel our flight. If only we could have had a conversation, we would have postponed until next year! Having read the other reviews, it was clear if we paid the remaining balance (a further £1,000 plus) it was very unlikely we would be able to get a full refund quickly or easily. They may not have 'legally' broken the contract with us but their approach has been extremely negligent and for this reason I am lodging a formal complaint about them with ABTA - the regulator for travel tour operators. I would recommend others to do the same.