I went via manage my booking and proceeded to amend my hotel to the Sofitel Dubai the Palm resort & spa with breakfast. This resulted in a price difference of +£204. I then entered my card details and proceeded with this booking. I have a screenshot of this. I was then promoted to call up with the above reference to confirm and complete my booking. I called up, and I couldn’t speak to anyone as everything has been moved online. I then joined the live chat and spoke with someone who said that they will proceed with my quote but because they’re busy I will have to wait. They are only dealing with those travelling in 72hours. This was fine & completely understandable. However when I was checking prices again I saw the price jumped up every time I refreshed it. I then spoke to Tashana who assured me my original price will be honoured as I have been told to wait and I have a quote. She then transferred me to the Relocations team to complete this and I was put through to Scott. Scott told me it was the sales team I’d have to go to, and they were busy dealing with those departing in the next 72 hours he then disconnected the chat. I was so angry and frustrated I joined the chat again and was greeted by Lucus. I explained everything to him and he was very apologetic and told me he would do everything to help me. He told me he would get someone to call me today or tomorrow. I asked if my original quote would be honoured & he said he has put it in my notes that whatever I have been promised I will get and what should rightfully be given to me (I have a screenshot of this) So he basically confirmed my quote will honoured. Few hours later I received a call from Mohini who was going to finalise my amendment - she then said it was a price difference of £2100!!!! I told her to read my notes as it is clearly noted that my quote would be honoured. She then said she would send me a email to which I should reply and attach the screenshots. I said that’s fine but can she stay on the phone because it’s so difficult to get hold of someone and that I would send the screenshots straight away. She then put me on hold and came back to say that she won’t be able to honour my original quote ?!!! I was so angry and upset with what’s going on. I asked her about the email she said she would send ? She then put me on hold again and then abruptly cut me off!!!! Strongly believe this may have something to do with race as her attitude was poor and even when I said is there an issue because I’m ******** she sniggered. I can’t believe how I’ve been treated by the staff at love holidays. Lucus and Tashana were so helpful with Lucus promising that my quote would be honoured. And Mohini has not done that!!!! I then spoke with Jack who agreed the price should have been matched & advises the amendment team would contact me. I am literally being passed from pillar to post. The fact I have a reference number for an amendment, screenshots showing prices loveholiday staff themselves telling me the price should be honoured/matched then how is it not happening? Why am I being treated like this? Disgusting service and I so massively regret ever rebooking with this sham of a company. I’m still waiting for the “escalations” team to contact me?