It's such a shame love holidays have gone about this the way they have ignoring everyone making people wait hours to try and get through to still get no where as the people on the other end sound like there not sure themselfs looks like cheap labour so people thi k there getting somewhere 6 weeks later still no refund even though jet2 have refunded them and I have proof they say the travel industry is struggling bit if you operate your company like this no wonder your struggling and the most talked about hated holiday provider to date get your act together before the directors end up in jail for breaching every travel and consumer law going shocking!