Love Holidays took our money by Direct Debit In May 2020 knowing that our holiday would be cancelled because of the Coronavirus and in spite of numerous requests for a refund they have continually ignored our requests. Four months on they still haven’t repaid our £1,790. I have sent letters by recorded delivery and they refused to accept them from Royal Mail. To add insult to injury they send you an email after four months asking if you would like to rebook your holiday, or take a credit note or a refund. They ask you to request your refund using Manage My Booking but when you select the refund option it tells you to select Manage My Booking and you go around in circles. The only way you can contact them is by phone and you can wait hours to get a response. They don’t provide an email address, live chat is not available and they won’t accept letters by post. In my opinion Love Holidays are dishonest, money grabbing ....... I strongly recommend that you boycott Love Holidays and save yourself a lot of trouble and money. Your customers will not forgive this behaviour and you deserve to suffer the consequences in the future.