Talk to customer services? You are having a laugh, only two travel companies have actually looked after their customers in my experience, and that is TUI and JET2. I am still waiting for my flight refund to New York from April 2020, I have had no response to any of my messages on 'manage my booking', they keep sending the same e-mail out stating 'we are waiting for the airline to refund us', however, I know Virgin Atlantic have been refunding the flight monies as I have received a refund (same trip) from Travel Republic. I have written letters, left messages on 'manage my booking', not sure what else to do. Will never use this company again.