Initially booked a holiday to Berlin for August 2020, but this was finally cancelled by Love Holidays for no legitimate reason (i.e. no FCO restrictions on traveling to Germany due to Coronavirus, flights still flying and the hotel still open, etc.) four days before we were due to depart. Indeed, they sent an email stating that their decision was based on “travel advice from government bodies, including the Department of Foreign Affairs and Trade” – REALLY? We live in the UK and not the Republic of Ireland where the above noted Department of Foreign Affairs and Trade operate. However, this was the final straw in a catalogue of incompetence’s from Love Holidays, their lack of communication and disgracefully bad customer service. Firstly, our original flights had been cancelled due to the airline withdrawing the flights, while unfortunate, Love Holidays did not attempt to re-book us on an alternative flight despite offering to do so, and never did respond to any further correspondence or requests to discuss or process this option. Finally, we booked and paid for alternative flights with another airline independently, before having to contact the taxi transfer company on our own to amend the times, due to Love Holidays again not responding to any e-mails, messages on My Holiday Booking page or being able to contact them on the telephone or via Live Chat. While we have thankfully had our money refunded from Love Holidays, our holiday was cancelled for no apparent reason and we incurred additional expenses and had to cancel excursions, etc. However, the worst issue was the utter contempt and lack of customers service for us and other customers whom we have heard from on social media. Consequently, we will never book a trip with Love Holidays ever again and would recommend that people avoid this company at all costs. If possible, we would award this company ZERO STARS!!!