Would give 0 stars if I could. Usually do our own booking but chose LH this time as thought there would be more security in these changing times. What a mistake! When government guidance to Spain changed LH messaged to see if we still intended to travel. We replied no and they were supposed to be in touch with our options. Heard nothing so tried live chat (ha, ha!) after having to give up several times due waiting for hours finally got to 'speak' to someone today. They denied receiving our response and said assumed we had traveled so no refund. Refused to accept any kind of proof of our 'no' response and just kept telling us to claim on our insurance. What a con, just want to keep our money.