What a joke, would never use or recommend, first time I have used them. Mid August advised to change holiday to Malta due to Coronovirus via their Manage my Bookings section. Duly changed with 3 weeks to go and was told on website that they would respond when changed. No response after a week so revisited site and no changes made on system. week due to fly managed to contact them via live chat after 2 hours waiting online who confirmed that they had received my changes and would hear from the amendment team. next day received a message that my holiday could net be changed as it was to close so either I took the holiday or lose all payments. They are more about taking your money, not responding to messages and then claim it is too late to change and risk sending you to a country that the government say is unsafe!!! There is no way you can complain via their website or online Would never recommend or use again, will go back to booking myself in future rather than a exploitive outfit like this.