Having used Love Holidays for many years without any issues and each time all communications went smooth. This time however due to Covid-19 our package holiday starting on 4th May 2020 was cancelled, which we were expecting. We have requested a full refund and despite several attempt to contact Love Holidays to find out what stage our refund was it we have had no response at all. This is even more annoying when we read the people who were due to start their holiday some time after ours have been fully refunded the money they are entitled to. Initially their statement was that they would be working with refunds in date order, well that seems be have thrown out the window. I know times are hard for businesses at the moment but it is also hard for members of the public who have parted with their hard earned cash. The way this has been handled by Love holidays will do their future business no good what so ever , with almost all those waiting for their refunds vowing never to use Love Holiday again.