I booked with this company to go to Rome i also booked transfers. When i got to Rome i looked for my transfer company and the desk said he is outside. I went outside could not find them, so i went back in to the airport and they were other people that transfer company had forgotten. We managed to get the transfer and he left me 20 min away and dumped me outside with my heavy books( this was my first trip alone). I managed to find the place and it said the hotel was closed!! I was never informed and found the hotel they transferred me to by the note on the door. I paid to get there. I had paid for 2 transfers and when i rang for them to pick me up. It was closed and no answer and i had to pay £52 on top of my transfers to get the airport.