First I would rather give minus stars. We have tried many days to contact by phone , chat any way to make contact. My daughter spoke with them last week, she sat half the day to get through on the chat. We wanted to ask about cancelling the holiday due to the covid19, but all they say we would lose all our money and to rebook it for next year. Today we try to rebook our flights but where told we have to do this with the flight company. My youngest daughter went to the hotel sight to check availability for next year, only to find that the hotel as closed for the season from the 9th Sept till 2021 but our holiday was due to commence on the 23rd Sept so we have not a clue where they wher going to send us. They dont even inform us but just try to get us to book for next year. This is the worst nightmare booking we have expierenced. I would never recomend to anyone or use myself never again.