We cancelled our holiday to the Canaries a few weeks ago as we are in the vulnerable age group, could not get travel insurance as going against Foreign Office Advice. This was originally booked pre Covid19. I still work part time and am classed as a front line key worker because of my job at a school and cannot isolate when I return. I am also a part week carer for my 2 year old Granddaughter, to allow my Daughter to earn money. Who would want to go against official advice, or travel without insurance, let alone a holiday company still allowing and booking people to go to these destinations with Covid19 soaring in those areas. We lost approx. £400 and re the Manage my Booking had to pay another £115.00 for cancelling. We did not want to wait until the date when the rest of the holiday cost was due and then wonder if we would get a refund or credit note. I cannot tell you how many times I tried to ring Loveholidays and wait for the chat line to appear to discuss the situation before I cancelled, which was the beginning of August. I once got through on a very bad line and spoke to a lady who did not seem to know much about any of it and said the The Team would get in touch with me within 48 hours. Well, guess what, that never happened. Manage my booking stated that I had to deal with the airline, Ryanair, re my flights, which I have given up on as the phone call I made to them and never got through, cost me £12. I also found out that it was going to cost £200 to transfer the flights to next year, via my booking details on Ryanair website. I understood this was supposed to be a package holiday and under the package holiday travel law, surely all aspects of my package should be dealt with by Loveholidays. I received an e mail yesterday saying I owed a further amount of money, over £400, which I would have owed had I not cancelled the holiday at the beginning of August. I can only assume that this was an automated computer error and Loveholidays have not updated the details I have proof that my holiday was cancelled and an e mail stating they were sorry I had cancelled etc. I have booked with Loveholidays in the past and have been satisfied, but even allowing for the Covid19 situation, they have not behaved in an acceptable and professional way towards their customers. Surely they are causing themselves more problems by continuing to book people to these high Covid19 destinations, when within a few days or a week or so, the Government is going to clamp down and say people have to isolate or not go. No wonder they are in a mess with it all, but that is no reason why customers should be treated so shabbily. Basically, it is very bad organisation by the management, when they needed to step up. Very disappointed.