We booked the Canaries before Covid19 was known about, but after the Foreign Office said do not travel there or otherwise isolate when you return, we decided at the beginning of August not to go as my husband is over 70 and I am 69, but still a part time front line key worker and cannot isolate when returning to UK and would not want to risk catching Covid19 when it has soared so much in Gran Canaria. Also and very importantly, we could not get travel insurance as it was going against official advice to travel there. I tried many many times to speak to Loveholidays and also tried to get on to their chat line, but none of that happened. I once briefly spoke to someone, but they did not seem to know much about any of it and said the Team would get back to me within 48 hours. That never happened. I cancelled through Manage my Booking and it stated that I would lose certain monies that I had paid already, but had another £115 to pay to cancel the holiday and then when I did this, a notice came up acknowledging I had cancelled. Bearing in mind I never had the opportunity to discuss any other options with Loveholidays as there was no possible way of reaching them and now they have even taken down their phone line. I thought my booking was a package holiday, as that was how it was portrayed, but the Manage my Booking information said I had to contact the airline which was Ryanair to sort out anything to do with the flight or transfer it. I could not get hold of Ryanair and the phone call cost me £12. I accessed my booking on line with Ryanair and after going through the options found out it would cost me £200 to transfer our flight to next year, so I did not do that. Then again, why are Loveholidays and Ryanair still booking and carrying on with these holidays to destinations that are 'no go' re Foreign Office Advice and taking people's money. It is a national disgrace and against the law. Surely it is again ABTA and ATOL regulations. Yesterday, I received an e mail from Loveholidays, stating I owed another almost £500, which would have been what I would have been paying if we had gone. I am assuming it is a computer glitch, because they wont be getting it. This was several weeks after the cancellation acknowledgement from Loveholidays, when we paid the £115 to finalise the cancellation. Basically the Management are at fault. They should have 'stepped up' to the Covid19 situation, instead of certainly giving the impression they were just out to get customers money without any customer service available whatsoever. They are still booking holidays, but what about the hundreds of poor customers who through no fault of their own have been left high and dry. Covid19 has caused a dreadful situation across the board, but other travel companies have dealt with it competently, even if there has been some delay in communication. They have not just blanked their customers who are in need of advice or awaiting refunds as if they don't matter. Very disappointed indeed.