I have been dealing with Loveholidays over the last 6 weeks. Since their lines are down, you can only speak to them through LiveChat. I advised them prior 2 weeks to the holiday that I could not attend the holiday due to quarantine measures and that I would like to know my options. They claimed they would send a SMS which was sent and that would be it. They did send the message, I replied NO as you see via the image and they claim I can either have a cash refund or credit note etc and that they would email me within 4 days of that message. They never emailed. I have had another 7 conversations with them after until now on LiveChat as they don't have any other way of communication. I cant save the conversations but today they said they have all the recorded conversations so they can show you if needed. The thing that has happened here is that they have lied on many occasions to try and keep the money and have said different things in order to suit them which is what you will see in the messages. So the first thing was that they said they never received the SMS, clearly you can see prior to the message that there was an SMS so I had to send in proof on the 27th August so that they would get back to me. They didn't. What happened with the next 2 conversations is they say someone will get back to me. Nothing happened. So this time which was on the 9th September on Live chat, they said that I could get a refund and they can see a message in my inbox claiming that if I reply I will get my money within 2 weeks of the holiday. So I looked on my inbox, nothing was there. Another lie. So then they said OK I will get the technical team to be in touch. Guess what, no technical team replied. So now I have gone back which is the 15th September and they now say I cant get a refund. I said do you want me to resend proof of the image and also what conversations have been said, you must have them recorded as it is a data protection policy , they said yes they have everything and that you can write a post on your booking order. Well another lie, I went on my booking and there was no option and then as a final suggestion they said to write to you. Countless lies which I believe is actually fraud on their part. I also have the ATOL protection certificate also if needed. I did not even give me the shuttle bus money. Worst company, will keep your money and lie whenever possible.