We confirmed with Love Holidays on the 25th August, that we still planned to travel to Majorca as planned, on the 31st August. We arrived at our hotel in a taxi at 5pm to find the hotel closed. We were advised by local residents that the hotel had been closed for some time. I called the emergency helpline and was advised that a representative would call me back within the hour. The representative called over an hour later, I explained that we were on the seafront with our cases, and that one of the travellers was disabled, and distressed by the situation, by this point it was 6.30pm. The rep asked if I could go and find a hotel and he would try to book it. I pointed out that it was Loveholidays responsibility to find us accommodation, and I was in disbelief that had even suggested that we should be walking around with our cases looking for a hotel at this time of the evening. He said he didn’t know which hotels were open in the area. Due to the fact that it was 7pm at this point, and my son was stressed, I gave the rep the name of a hotel that was in view, and was open, which he eventually booked us into. He offered me £30 compensation for the inconvenience, which I refused. When I got home the £30 had been paid into my account in spite of my refusing the offer. I haven’t bothered contacting Loveholidays, as I’m doubtful, given my previous contact with them, that a satisfactory outcome would’ve been achieved. My first and last holiday with this company! Be very wary, other holidaymakers have since told me about similar experiences with this company,