I booked to go to Portugal in May i got a credit note for the hotel and had to sort out the refund for my airfare with Ryanair this was sent to loveholidays on the 5th September but loveholidays say they haven't got it even though my credit with Ryanair is now nil. You cannot contact them or get a response for love nor money. Do not believe all these reviews popping up on other sites giving them 5 stars saying that they dealt or spoke to this person or that person they don't exist they have just resigned from ABTA that says it all. I don't think I'll ever see my money again !