First booking paid for luggage but was not appearing on booking or airline....spoke to online chat, told me it was fine. Still worried so went back online chat to be told this time it wasn't right...so 3 hours later and 3 advisors later told they would sort it. 2 days later still not heard, due to fly in 2 days at this point, chased up again and finally got luggage added to booking. Second booking I made to Turkey, BEWARE!! If you book a transfer with love holidays (in this case our transfer shuttle was with hotel beds slu-shit company!!) then your flight ends up being late or in our case a 2 hour queue at passport control, they take no responsibility if you are out of your time slot for your shuttle/transfer and you are expected to wait for another shuttle (if available) or pay for your own! We arrived for transfer to be eventually greeted by a very rude man accusing us of being late. He said the shuttle had gone as we were late and the next one was for the customers due in at 1am and we were to wait for that ( another 3 hours away potentially if that flight also had to get baggage and queue at passport control!!) he was very rude and argumentative and had more interest in the customers that weren't here yet than the ones stood in front of us! We paid for a taxi in the end thinking love holidays would refund for the original transfer....No they did not, said it is not their problem if we ate late for transfer even if circumstances out of our control and we would not be refunded! Appalling customer service, pay for a service expect to get it and not be treated like that!!! Avoid!!!