DO NOT BOOK A HOLIDAY WITH THIS COMPANY I can only assume Love Holidays will go bankrupt very soon as no one is going to want to book with a holiday who no longer are a member of ABTA in these difficult times of travelling with Covid in the world. You need to book with a company who are efficient organised HONEST and put the customer first. Love Holidays is non of these things. I booked a holiday in Dec19 for travel 19Apr20. The hotel part was a fully refundable reservation outside 24hrs before arrival Yet they kept my money until June. The flight portion was with Ryanair. I organised my own refund directly with Ryanair as instructed by Love Holidays. Ryanair finally sent a full refund to Love Holidays on 28Aug20. I have spent hours on the live chat queue to speak to Love holidays to ask for my refund. They avoid answering the direct questions with what seem to be pre-written answers and consistently lie saying they have not got any money in their account to send to me as it has not been received from Ryanair. This seems to be an attempt to make Ryanair look bad. Whereas although I have had to wait for far longer than would be normal for a refund for a cancelled flight at least Ryanair have actually been honest and not made promises they can not keep. IMPORTANT INFO re if you are still waiting for a refund from Ryanair.......You can now go on Ryanair's own website and provide them with info like your id, a bill with your address on it etc and they will action the refund directly to you, the customer, even if you have booked through a 3rd party. Unfortunately for me as Ryanair have already sent my refund back to Love Holidays I can not use this. But I hope my info may help others get their money back. Please just do not book a new holiday with Love Holidays as they are a terrible company who seems to be making their poor staff have to lie and cut off live chats that you have waited for hours to have to avoid a customer direct questions. Good luck in getting your money back and I hope my advice helps