F**king love holidays.....don't go near this absolute shower of thieving illigitimate morons. We have finally had our e-mail to tell us that our holiday is cancelled....this is what they say when I click to get my refund. Request submitted Thank you for telling us that you would like a refund. Here’s what will happen next: 1. We have immediately stopped any future payments from being taken in respect of your original booking 2. We will notify you once the refund has been processed. We're working through bookings in departure date order. We’ll process your refund within 8 weeks of your original planned departure date. Please do not submit a chargeback or legal action in respect of this refund amount as we will need to pause processing your refund to complete the other process you have initiated to avoid double payment issues arising. As a reminder, flight refunds are currently managed directly by the airline, and we have a separate process for forwarding refunds received for these. Any refund amount will be transferred to us first by the airline and then we’ll transfer it to you within 5 days of receiving it from the airline. More information can be found...blah blah. Totally unimpressed with the first statement. They made sure not to send me a cancellation notice until they had taken my final payment which I had to pay otherwise they then say I had failed to pay so don't get any refund. They stopped taking bookings for Vegas at the beginning of September so they f**king knew then the holiday wasn't happening. Then they add a clause to warn everyone not to get charge backs or take legal action....is this even legal.....Don't touch this company with a barge pole. They even left ABTA so that they didn't have to follow any code of conduct.