As already described by others, LoveHolidays have been entirely wanting in connection with cancelled holidays, but in particular the flight refunds. They currently maintain at least in my case that they are waiting on my refund from Ryanair first - but Ryanair refunded them nearly 3 weeks ago. I know this because linked to my booking were some additional seat change fees that I paid for separately. I noted the refund of these several weeks ago and received an email from Ryanair advising the refund had now been repaid. Ryanair was able to provide me with the references used for the entire booking upon request and this confirmed two separate payments were recorded (one for the original seats and another for the seat changes). One of the credit card details matched a card in my possession so I've got a clear link between refund and payment card, but interestingly the second reference was not to the one that I originally booked with but to a completely different card number that I did not recognise. I was confused by this but after reviewing the earnest pleas from Ryanair in relation to this it seems LH probably took my original payment directly but then paid Ryanair with a different card - so despite their protestations to the contrary, my contract for services was most definitely with LH and is not negated by them advising me they just act as a go-between, who need to recoup their payment upon my behalf first. It’s one contradiction after another on the chat service. I’ve sought transcipts of conversations but they never materialise and I've even experienced one agent telling me the other is simply wrong. Whatever is going on here seems incredulous and wholly unethical. Initially, like many, I had listened to LH protestations about non payment from Ryanair, but to be honest I’m now of the opinion this is an exercise in trying to deflect legitimate responsibility. They are a package organiser – or online travel (OTA) despite what they may now be claiming (at least they certainly were when I booked) but continue to shirk their duties and responsibilities here. From the outset they have delayed processes, waited for customers to pay before then cancelling holidays almost immediately, illegitimately blamed others for the problems, and now highlight the credibility of their own staff who seem to be turning on each other. If LH do read this please start to act ehtically and morally - you owe it to your customers but also your own staff. You are a business, but many individuals are struggling with financial issues that you could help alleviate.