I have a package holiday booked to Mexico for 23rd Oct 20 and have been advised by the flight provider of changes to flight times. On looking at the changes we realised that the connection flight departed before the first flight arrived and therefore made the journey impossible. We contacted the flight provider who informed us that there were no alternate flights available but would only refund costs via Love Holidays. We have been trying to contact Love Holidays since July to discuss alternatives but they have been uncontactable until today where we have been informed that although the flights do not connect we will still be charged and if we choose not to take the flights and cancel the flight charges will not be refunded. We are at a loss about how we can talk to someone/ anyone and get a common sense solution as the impossible flights will cost us in excess of £2000. Useless company with a useless website and impossible call service.