If I could leave 0 stars I would! We booked a holiday through loveholidays, only for it to be cancelled a day after paying for it, 2 days before departure. We were told the Ryan Air flight we were booked on was cancelled and that we should request a refund directly from them. Loveholidays were UNABLE TO PROVIDE PROOF of this correspondence. On contacting Ryan Air we were told the flight was NOT cancelled and we were still booked on it and as such we wouldn't receive a refund. Having gone to the trouble of booking time of work/getting dog sitter etc, we decided to take the flight anyway, however after 4 HOURS of loveholidays "live chat" service and them REPEATEDLY LYING about the booking details and cancellation, and refusal to escalate to management or provide a phone number to call, love holidays REFUSED TO GIVE US THE EMAIL ADDRESS USED TO MAKE OUR FLIGHT BOOKING and as such we couldn't take the flight, even though we'd paid for it and were booked onto it. In the end we re-booked the outbound flight and managed to obtain the email address used to make the booking from Ryan Air once we got to the airport (not our email address as loveholidays repeatedly claimed, but one RANDOMLY GENERATED by them). We ended up booking the (same) hotel directly at the airport, and taking the holiday love holidays had failed to provide us. They have left us out of pocket and meant that our relaxing holiday started with a whole host of unnecessary stress. We have no idea why loveholidays would have cancelled the holiday. The only thing I can come up with is that they wanted our money in their bank account (they tried to offer us vouchers for the hotel refund). I understand that travel companies are struggling at this time, but so are the rest of us. We had gone to great lengths to organise a safe holiday in a stressful time. There is no excuse for taking advantage of us for their own gain.