Payed up our holiday for almost a year with this bunch of theives. Couldn't go because of Covid. Booked a package holiday with Loveholidays. However we were told we had to go through Jet2 to change flights. We paid yous for a package holiday so its your responsibility not Jet2s to change the flights. You were paid our money. Anyway. We went through Jet2 and changed the flights at an additional cost of £280. Love holidays, refused to refund the hotel saying we left it too late to refund even though we gave them 2 weeks notice. Wouldn't refund or issue a voucher. We contacted the hotel direct asking them if they could help us. We were told Love Holidays never paid them for our hotel. The theives kept our money approx £700. If you look at the reviews love holidays receive you will notice that the few 5 stars they actually get are from invited guests. These reviews are probably fake just like the company. Their replies on the help chat lines are all the same in their reply to complaints. 'Reach out to us and we will help you' No Love Holidays if you helped with your complaints on your chat lines you wouldn't be getting so many negative reviews. You can't phone these robber. The dont take calls. They are no longer part of ABTA. Pulled out of that to avoid giving hard working people their money back. Absolute theives. Their customer service reps should be ashamed of themselves giving people the wrong information. Shameful company and staff